At Kalibri Labs, we are helping to redefine and rebuild the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit, who dream big and challenge the status quo. We are working on cutting-edge solutions for the industry as they navigate the recovery process. We are using our big data coupled with machine learning and AI to help highlight the path forward. Kalibri Labs is growing, so if you’re ready to make a difference and utilize your talents across a groundbreaking organization, please keep reading!
Kalibri Labs, a SAAS start-up in the hospitality industry, is looking for a Customer Success Representative whose contributions will make a real impact in this growing, supportive and innovative company. This entry-level position will work closely with various teams, including Account Management, Sales & Marketing, and Fulfillment, gaining valuable insights and skills. Applicants with a passion for the hotel industry, a desire to begin their career in customer success and aspirations to develop into other customer-facing roles such as account management or sales are highly encouraged to apply. The Customer Success Representative will be responsible for assisting with support requests from customers, developing & maintaining training materials for hotel clients, assisting with ad-hoc analysis, and supporting the client engagement team as needed.
This position reports to the Director, Commercial Strategy Solutions. This is a 100% remote position.
Responsibilities:
Required Skills:
To protect the interests of all parties, Kalibri Labs, LLC (“Kalibri”) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Kalibri, including unsolicited resumes sent to a Kalibri mailing address, fax machine or email address, directly to Kalibri employees, or to Kalibri's resume database will be considered Kalibri property. Kalibri Labs will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Kalibri Labs will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
Kalibri Labs is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. Kalibri Labs' equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, or any other status protected by law.